| dc.description.abstract | The purpose of the study is to establish the effects of strategic implementation on organizational
performance: a case study of Nakuru Water and Sanitation Services Company Limited. The
specific objectives were to analyze the effects of leadership, structures, resource, policies and
procedures on organizational performance and to measure the combined contribution of four
factors (leadership, structure, policies and procedures, and resources) on organizational
performance. This study employed a cross sectional survey design and used a structured
questionnaire to gather data from both the management and employees of NAWASSCO. A
sample of 115 employees was selected from the population of NAWASSCO using stratified
random sampling technique, Mugenda and Mugenda (2003). Data were collected using
structured questionnaires. Both descriptive statistics (means, modes, standard deviation) and
inferential statistics (regression analysis and correlation analysis) were used in analyzing the
data. The hypothesis that leadership influences organizational performance was found to have no
significant effect on the organization performance of NAWASSCO. Both structure and policies
and procedures were found to have significant positive influence on organization performance,
while policies and procedures generally had stronger effects than structure. Resource allocation
was found to have insignificant but positive effect on organizational performance. The
recommendations are that NAWASSCO should undertake more leadership development
activities among its staff; simplify its hierarchy structures to ensure easier information flows,
more collaboration among the personnel, and teamwork; undertake policy modifications and
revision of procedure manual geared towards devolving decision making and authority to staff at
all levels so that they feel empowered to act in areas of their expertise for the benefit of the
organization as a whole, and provide strict resource allocation accountability measures for its
staff. Also to ensure resource allocations are thoroughly vetted and monitored. The areas for
further research include a comparative study between a public enterprise and a private enterprise
to find out best practices that can be incorporated in the other sector, as needed.
Keywords: strategy, strategic implementation, formulation, organization performance, strategic
planning process, | en_US |
